There are time in a day when YouTube stops working or may be slow downs. But other times, the YouTube service functions, but the app, device, or internet connection either won’t stream YouTube videos smoothly or won’t show them at all.
Here are several steps to take to troubleshoot and fix problems with YouTube.
Check your network connection
Make sure to check the internet connection when YouTube not working. Open and confirm that your device is connected to the internet.
You might also put your system in “airplane mode”, which temporarily disables network connections. After you enable airplane mode, wait a minute, then disable airplane mode. Your device should automatically reconnect to your Wi-Fi and/or cellular network.
If things still don’t work, restart your router. As with your device, turn it off, wait a minute or so, and then turn it back on. And, as with a Windows or macOS system, be sure to wait a few minutes for your router to reconnect to the internet.
The higher the resolution of the video you want to stream, the higher the recommended speed of your internet connection. YouTube recommends a .7 Mbps connection for SD 360p resolution videos, which means even a fairly slow DSL connection would work. But HD 1080p resolution relies on a 5 Mbps connection, while a 4K video needs 20 Mbps. See more details in YouTube’s Troubleshoot video streaming issues page. Note that some system administrators block access to YouTube. For example, some schools block all access to YouTube for students, but allow access for teachers. In some cases, if you change the domain name settings (DNS) on your device you can gain access to sites or services that may be blocked. See How to Change DNS Server Settings for more details on ways to modify DNS settings.
Update your app, your browser, your device, or your router
Android or iOS devices, always check for any updates to the YouTube app. On iOS, tap the App Store, then Updates, then Update All to install all available app updates. On Android the process is similar: Tap the Play Store, then Menu (the three horizontal lines in the upper left), then My apps & games, then Update All.
Alternatively, on iOS, if you have the most recent version of the app, you might uninstall it, and then reinstall it. Long-press on the YouTube app until you see the icons jiggle, then tap the X in the upper left corner of the app to remove it. Then open the App Store, search for YouTube, and tap Install. (On most Android devices, YouTube is a system app that can’t easily be uninstalled.)
On Windows or macOS, check for updates to your browser. If you use Chrome, open it, then in the top right select More (the three vertical lines), then select Update Google Chrome. If this message isn’t visible, you’re already on the latest version. After the update completes, select Prelaunch.
Operating system updates also sometimes fix network connection issues. For Windows 10, select the Start button, choose Settings > Update & security > Windows Update > then Check for updates. For macOS, select the Apple menu, then choose Software Update, then Update Now to install any updates for your system. People who use Chrome OS should look for an icon of a circle with an arrow pointing up inside it. Select the update icon, and then Restart to Update.
In some rare cases, an Android or iOS update might resolve the issue. Update your operating system to the most current version. On iOS, tap the Settings app, then General, then Software Update to see if an update is available for your device. On Android, the update process may vary by vendor, although on some systems you’ll tap Settings > System > System update > then Check for updates.
Check your account when youtube not working
Make sure that you’re signed in with an account that has access to the video you’re trying to view, since some video share settings restrict access to people with a specific account. Go to https://YouTube.com/account to see your account details. Or, tap your account image in the upper right, then either select Add account to sign in with another account. Or, if you prefer, select Sign out to sign out of all accounts listed.
Restart the app when youtube not working
On an Android, iPhone and iPad devices, if you’re using the YouTube app, open a browser and type YouTube.com to see if videos will play in a browser instead. If they do, open the YouTube app and try again. If you’re attempting to access YouTube from a browser on a computer or mobile device, quit the browser. Then open the browser and type YouTube.com. Often, this resolves temporary problems.
Then power up the device again. Be sure to wait for the device to complete the start-up process before you try to access YouTube. Windows and macOS systems, especially, may take additional time to start up, since a restart often prompts system or app updates.